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Customer Help

Our team is always here to assist.

Common purchase queries answered

Need Help?

For fastest service live chat us. We can support all aspects of sales, ordering and return questions. Click Here To Email Us
Phone (800) 284-6097

No sales tax except Connecticut. 

Free shipping on orders over $99.00

You will need a freight forwarder see this link on our parent site for more details International Shipping
Return Questions

Returns

Return Policy The Short Version

Return policy varies by brand but must products are covered by this: 20% restocking fee, plus return shipping on remorse returns. Damaged or defective items are replaced at no cost to you. Customized and made to order products are not returnable. Note: Installed fixtures cannot be returned. 

Email return requests to returns@lighttrends.com

See complete policy here https://lighttrends.com/returns-policy/

Please email a photo of the item and the box with your order number to Email returns@lighttrends.com
Please email a photo of the damaged item and the box even if the box is not damage with your order number to Email returns@lighttrends.com

Live Chat us for fastest support to make an order change.

We accept backorders. Contact us at Live Chat for assistance. We can have the item pre-allocated so it is reserved for you.

A Lighttrends.com Store
A Lighttrends.com Store
Free Shipping

on orders over $99

Direct Shipping

Direct Shipping from Generation Brands & Feiss Lighting

100% Secure Checkout

ApplePay / PayPal / MasterCard / Visa / Amex / Discovery

About

This website is part Lighttrends.com a Premier Luxury Lighting and Home Decor store. A family run business in Darien, Connecticut since 1988.

We sell the finest lighting and home decor products at the best prices on the Web with the friendliest customer service and fastest product delivery possible. For us customer service is our number one priority.

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